Supervision Training

Training Name

Supervision Training

Training Description

This training focuses on supervision and program management for adult staff. It addresses the roles and responsibilities of supervisors, communication, work relationships, and the specific supervision of staff. In the training we will identify various roles and responsibilities of supervisors and explore effective strategies for supervisor relationships.

Training Type

Online One-time Workshop

Training Topic

Supervision skill development

Training Learning Objectives

• Transition into supervisory roles effectively – Identifying at least 3 differences between streetworker and supervisor responsibilities and describing at least 2 strategies for developing a supervisory mindset, authority, and credibility in CVI settings.
• Define and apply core supervisory roles and responsibilities – Outlining at least 4 key functions of CVI supervision (support, accountability, oversight, and coordination) and describing how each applies to staff management and program operations.
• Demonstrate effective communication in supervision – Identifying at least 4 communication strategies (e.g., active listening, feedback delivery, boundary setting, de-escalation) and practicing at least 2 through role-play or scenario-based exercises.
• Build strong and equitable supervisor–staff relationships – Identifying at least 3 strategies for establishing trust and maintaining authority and describing at least 2 approaches for navigating conflict using culturally responsive supervision practices.
• Apply program management fundamentals – Identifying at least 3 program management systems (e.g., documentation, reporting, workflow coordination) and explaining how they support consistency, accountability, and effective service delivery.
• Respond effectively in high-stress supervision contexts – Identifying at least 3 strategies for supporting staff in trauma-exposed environments and demonstrating understanding of at least 1 approach to crisis response, debriefing, or burnout prevention.
• Strengthen supervisory decision-making skills – Describing at least 2 ethical decision-making approaches and applying at least 1 scenario-based strategy for balancing staff needs with organizational priorities.
• Develop a personal supervisory growth plan – Identifying at least 3 leadership strengths or growth areas and creating at least 2 short- or long-term professional development goals.

Training Syllabus / Curriculum

• Transitioning from Streetworker to Supervisor: Shifting from peer to leadership role, developing a supervisory mindset, navigating identity, authority, and credibility in CVI spaces
• Roles and Responsibilities of Supervisors: Core functions of CVI supervision (support, accountability, oversight), staff management and workload coordination, ethical responsibilities and duty of care
• Communication in Supervision: Effective feedback, active listening and reflective communication, setting clear expectations and boundaries, de-escalation strategies in supervisory dialogue
• Building Effective Supervisor–Staff Relationships: Establishing trust while maintaining authority, supporting staff development and retention, navigating conflict and resistance, cultural humility and equity in supervision
• Program Management Fundamentals: Understanding program goals, outcomes, and performance expectations, documentation, reporting, and accountability systems
• Supervising in High-Stress CVI Environments: Supporting staff working with trauma-exposed communities, crisis response and incident debriefing, burnout prevention and staff wellness support
• Leadership and Decision-Making: Making informed supervisory decisions under pressure, ethical decision-making in complex situations, strengthening leadership presence in CVI settings
• Professional Growth as a Supervisor: Identifying leadership strengths and growth areas, developing a personal supervision philosophy, setting short- and long-term supervisory goals

Instructor Information

Laurie Jo Wallace; UTEC SW Supervisor

HRiA; UTEC

Laurie Jo Wallace — Ms. Wallace has spent the last 30 years promoting healthy communities and healthy youth in Boston. She has special expertise in the areas of training and facilitation, and she has provided consulting and support to numerous programs, coalitions, and public health and other nonprofit agencies in the Boston region, Massachusetts and nationally. She has considerable expertise in the field of youth development, community engagement, management and supervision, and issues of diversity, equity and inclusion.